*Max Speed And Range Based On A 175lbs Rider And Flat Surface.

Frequently Asked Questions

Merkava stands behind its products. All our transporters benefit from a 2 year limited warranty.

1. The COMPANY warrants that the frame will be free from defects in the materials and workmanship for a period of 2 years.

2. The COMPANY warrants that the motor and battery pack will be free from defects in the materials and workmanship for a period of 1 year*.

3. The COMPANY warrants that the electrical components including the controller and charger will be free from defects in the materials and workmanship for a period of 6 months.

4. Before shipping, we conduct spot checks on our transporters to validate overall quality and condition of electrical components including motor and battery pack. These checked units have their battery tested and fully charged before shipping.

5. The lithium ion technology we use is intended to last for several years while being charged and discharged several hundred times. However, the battery's life span will depend on your care of the battery.

6. Battery life will depend on your maintenance and care of the battery. We use advanced Lithium-Ion batteries and they should be charged at least once a month to ensure the longevity of your battery. Make sure to only use our supplied charger on your battery as well as a power bar to prevent surcharges.

7. Allow your battery to rest for 10 minutes after charging before riding and for 10 min after riding before charging. Unplug your battery charger after the light turns green indicating your battery is fully charged.

8. Caution: Do not expose your battery to water, humidity and extremely low or high temperatures to avoid potential damage to your battery.

9. If the PRODUCT proves defective AND a claim is filed during the warranty period, the COMPANY at its option, will: Repair the PRODUCT by means of telephone support, email support, or by providing the necessary parts at no charge.

Warranty claims must be filed with Merkava by email: info@merkava.ca

* Warranty on battery will be limited to 6 months if it is determined that our guidelines for proper battery care have not been followed.

The following are not covered by the warranty:
• Shipping to and from or drop off and pick up at our locations for repairs covered under the warranty.
• Wear and tear on frame, grip tape, levers, tubes, tires, brake discs, brake pads, cables, seats, plastic fairings, shocks or suspensions and any other component which wears out naturally during usage.
• Minor scratches and stress marks that may occur during shipping and handling.
•Water damage caused by exposing the bike and sensitive electrical parts to water such as washing transporter with hose or pressure washer.
• Accidents, misuse, abuse, human errors or lack of maintenance.
• Acts-of-god such as fire, flood, earthquake, freezing, etc
• Transfer of eBike ownership
• Damages caused by salt in winter conditions.

The following will void the warranty:
• The modification of your transporter or use outside those specified on this site.
• The serial number of the product has been altered or removed.
• The product has been dismantled and repaired/reassembled improperly or with aftermarket parts.
• Overloading your transporter.
• Storing your transporter outdoors.  

Although VoltArt400 is technically a bicycle, care should be taken when riding it or any other electric motor powered vehicle. You should treat your new transporter with respect, never underestimating it’s power potential. We advise that new riders always start on the lowest pedal assist mode until they are entirely at ease with the transporters acceleration, braking and manoeuvrability. This transporter has been built to provide you with years of fun commute, please keep your safety and that of others a priority.

Always use bicycle lanes where available. If none are available you must conform to all traffic laws that apply to other motor powered vehicles.

• Helmet
  Always wear an ASTM and CPSC certified helmet when riding. Make sure that the chin strap is attached before your ride and follow the helmet manufactures instructions for proper use and fit. In many Provinces or States the wear of a helmet on e-bikes is mandatory.
  
• Footwear
  Make sure to always wear shoes that have good traction on the pedals or pegs and will stay on your feet at higher speeds.
  
• Brakes
  Squeeze the hand brake levers to ensure there is positive braking action before starting your ride. We recommend parking on flat surfaces. If however you must park on an incline, make sure to park your transporter perpendicular to the road with the back wheel leaning against the sidewalk, same as motorcycles.
  
• Control
  Make sure you are sitting on your e-bike with your hands on the hand grips before engaging the throttle and keep hands on hand grips when riding. Beginners should always start on the lowest power assist mode until familiarized with the Voltart400.
  

• Voltart400 Manual